Legal
Privacy Policy
Last updated: January 2025
Foodoor Enterprises LLP (“Foodoor”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our app, website, and services.
By accessing or using Foodoor, you agree to the practices described in this policy. Please read it carefully.
1. Information We Collect
1.1 Personal Information
- Name, email address, and phone number when you register
- Delivery address and location data when you place an order
- Payment information processed securely through our payment partners
- Profile picture if you choose to add one
1.2 Usage Data
- IP address, browser type, and device information
- Pages visited, time spent, and features used within the app
- Order history and preferences
- Crash reports and diagnostic data
1.3 Location Data
We collect location data to show you nearby restaurants, track deliveries in real time, and improve delivery routing. You can control location access in your device settings.
1.4 Cookies and Tracking
We use cookies and similar technologies to maintain session state, remember preferences, and analyse usage. You can manage cookie settings in your browser.
2. How We Use Your Information
- To process and fulfil your food orders
- To show you relevant restaurants and personalised recommendations
- To send order confirmations, updates, and delivery notifications
- To provide customer support and resolve disputes
- To improve app performance, features, and user experience
- To send promotional offers and deals (you may opt out at any time)
- To comply with applicable laws and prevent fraud
3. Sharing Your Information
We do not sell your personal data. We share information only in the following circumstances:
- Restaurant partners: We share your order details and delivery address with the restaurant fulfilling your order.
- Delivery riders: Your name, contact number, and delivery address are shared with your assigned rider.
- Payment processors: Payment data is handled by PCI-compliant third-party processors; we do not store card details.
- Legal obligations: We may disclose information when required by law or to protect our legal rights.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@foodoor.in.
5. Security
We implement industry-standard security measures including SSL encryption, secure data storage, and access controls to protect your information. However, no method of transmission over the internet is 100% secure.
6. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
7. Your Rights
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise any of these rights, email us at support@foodoor.in.
8. Changes to This Policy
Foodoor Enterprises LLP reserves the right to update this Privacy Policy at any time without prior notice. We will post the updated policy on this page with a revised “last updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us: