Refund & Cancellation Policy

Before Dispatch

If you wish to cancel an order before it has been accepted by the restaurant or dispatched for delivery, please contact us immediately at +91 79940 79900 or support@foodoor.in with your order details. Cancellation requests at this stage are considered on a case-by-case basis.

After Dispatch

Once an order has been dispatched for delivery, cancellation is generally not accepted. If you believe there is a genuine issue with your order, please raise a complaint and we will review it under our Refund Policy.

Cancellation by Foodoor

Foodoor may cancel an order in certain circumstances, including:

• Restaurant unavailability or closure
• Items out of stock after order placement
• Pricing or system errors
• Inability to confirm payment
• Delivery not feasible to your location

In such cases, a full refund will be initiated to the original payment method.

Eligible for Refund

You are eligible for a refund if:

• You received the wrong items
• The food was defective, damaged, or expired
• The order was cancelled by Foodoor
• A significant portion of your order was missing

How to Claim

To claim a refund, please contact our support team within 24 hours of delivery with:

• Your order ID
• A clear description of the issue
• Photographs of the item(s) where applicable

Reach us at support@foodoor.in or call +91 79940 79900.

Processing Time

Approved refunds will be processed to the original payment method within 7–10 working days. For cash-on-delivery orders, refunds will be issued as Foodoor wallet credits or via bank transfer.

Not Eligible for Refund

Refunds will not be issued for:

• Cancellation requests made after dispatch
• Complaints based solely on personal taste preferences
• Delivery delays caused by factors beyond our control (traffic, weather, etc.)
• Orders delivered to an incorrect address provided by the customer
• Claims raised more than 24 hours after delivery